About 5 years ago we made our first purchase at Cosman's and we were thrilled with our stools that we'd bought. This year when we bought and rennovated another house we knew that Cosman's was where we'd go to find our perfect stools for our new kitchen. The stools we bought yesterday were not at all what we came in looking for but after a very pushy sales pitch we decided that the stools could look and fit great in our kitchen. We saw one stool out of the eight that we purchased and all that was told to us was that the manufacturer had made a mistake (we assumed it was NOT a quality mistake but a mistake in shipping out too many or something along that line) We noticed AFTER our credit card had been accepted that FINAL SALE was written on the bill but still assumed, in good faith, that it was just becasue we'd gotten a great deal and not that something was wrong with the chairs and not that it was a FINAL SALE so that we wouldn't be able to return/exchange them. When the chairs were loaded into our truck they were loosely wrapped in bubble wrap on the upper part, to prevent damage as we traveled home I assumed, now I wonder if it was to hide the damage that they knew was already there. We got the chairs home and into our kitchen that night. We noticed right away that one chair had a crack in it, we thought it was no big deal, we'd just exchange it when we went back to pick up our other 3 chairs. In the morning we realized after us and our kids sat on and used the chairs for breakfast that these chairs were not ideal for our family. I thought for sure we'd be able to exchange them for other chairs that suited us better, isn't that what business is about? Satisfied customers? Apparently not at Cosman's. I am extremely disappointed in what I thought was a honest transaction. I feel that we got tricked into buying something that they just wanted to get off their hands and that they made it look like a deal we couldn't refuse just so they could get some damaged product out of the store. We are now stuck with damaged, unsuitable chairs. We clearly could have been smarter buyers and looked over each chair before we purchased them, but we assumed from our past positive experience there that there would be no reason to think twice about what was being sold to us. Apparently we are too trusting and maybe that's what we have to learn from this situation, it's just really too bad that this is how things had to turn out.
Geoff was very rude on the phone when we called to see what could be done about the situation and hung up on my husband. I am in shock that he can conduct business this way and still keep his store open.
